Version 1.0
Effective: November 9, 2026
1 The Company and these Terms
These Terms of Service govern the Ramsa Speech public website (the Website) and the AI-generated speech services provided by NextGen Speech AI, LLC, a Delaware limited liability company (the Company, we, us or our), including Ramsa Speech Studio (Studio), custom voice creation and APIs for real-time speech (together, the Services).
Our business address is 2261 Market Street, Suite 10059, San Francisco, CA 94114, USA.
Studio is a self-service voiceover product through which organizations and their authorized users create, preview and export speech. The Services include AI-generated voices, including Emirati Arabic voices.
The Customer is the business or organization obtaining the Services. Authorized Users are the individuals the Customer authorizes to use the Services on its behalf. Website provisions apply to visitors; subscription, usage, licensing and account provisions apply to Customers and their Authorized Users as relevant.
Managed production and dedicated deployments are governed by separate agreements.
This initial version applies from November 9, 2026. It takes effect for a Customer when accepted as described in Section 2. Later revisions are governed by Section 23.
2 Eligibility and organizational accounts
The Services are offered to businesses and organizations, not for individual consumer use.
The Customer must designate a Customer Admin with authority to accept these Terms on the Customer's behalf. A person accepting these Terms for an organization represents that they have authority to bind that organization. The Customer accepts these Terms through its Customer Admin during onboarding or by accepting a written quotation or order that incorporates these Terms.
Acceptance of the applicable Studio terms is required during invitation onboarding and relevant self-service onboarding. Authorized Users use the Services on behalf of the Customer and must comply with the provisions applicable to their use.
The Customer manages its Authorized Users and their access and is responsible for their compliance with these Terms when they use the Services or generated audio on the Customer's behalf.
The Customer must take reasonable steps to protect login credentials and API keys and promptly notify us of suspected unauthorized account access or credential use.
By using the Website after receiving notice of these Terms and access to them, you agree to the provisions applicable to Website use. If you do not agree, do not use the Website or Services. Viewing the Website does not create a paid subscription or grant the organizational publicity permissions in Section 18.
3 Trials
We set the trial duration and usage allowance individually for each account. Trial generation and exports end when the assigned trial period expires or the trial allowance is exhausted, whichever occurs first.
A trial does not automatically convert into a paid subscription, and trial expiry does not itself trigger a subscription charge.
Audio generated during a trial is for evaluation only and may not be used commercially. This restriction continues after the Customer purchases a paid subscription. Audio intended for commercial use must be regenerated through the paid account.
4 Studio usage and balances
For both trial and paid Studio accounts, usage is counted only when final audio is exported. Generation and previews do not consume the export allowance.
Export usage is measured using the duration of the complete assembled audio, including inserted pauses, rounded up once to the next whole second.
Usage included in a subscription is consumed before purchased recharges. Included usage expires at the end of the applicable billing period and does not roll over. Annual plans provide their full annual allowance at the start of the annual period; that allowance expires at the end of that period.
Purchased recharges do not expire and remain available during subscription inactivity. An active paid Studio subscription is required to use them. The forfeiture rule for termination following confirmed serious or repeated misuse in Section 17 is an express exception to this non-expiry rule.
Each new export is counted separately, including a new export of the same audio. Downloading an existing saved export again does not consume additional usage while that export remains available.
If an export or its delivery fails, or usage is incorrectly deducted, the Customer may report the issue by email to Legal@ramsaspeech.ai. We will review the issue and restore the affected usage allowance or credits where they were deducted for the failed export or delivery or were deducted incorrectly, to the extent they have not already been restored.
5 Studio subscriptions and plan changes
Renewal and cancellation
Paid Studio subscriptions renew automatically for successive billing periods unless the Customer cancels. Cancellation takes effect at the end of the current paid billing period, and the Customer retains access for the remainder of that period, subject to these Terms.
Cancellation or a change of mind does not, by itself, entitle the Customer to a refund for an unused part of the paid billing period.
Upgrades and downgrades
An upgrade to a higher paid Studio plan takes effect immediately once any required upgrade payment has been successfully processed.
Where the upgrade does not change the billing frequency, the upgrade charge is prorated for the time remaining in the current billing period. The existing billing cycle and renewal date remain unchanged.
Downgrades take effect at the next scheduled renewal. The current plan continues for the remainder of the paid billing period.
A change from monthly to annual billing is processed as an immediate upgrade, subject to successful processing of any required payment. A change from annual to monthly billing takes effect at the end of the current paid annual period. Changes in billing frequency may change the billing period and renewal date. Applicable prorated adjustments are calculated for the selected plan and the effective date of the change, and the resulting billing period is recorded in the Customer's billing information.
If a plan change revises the current billing period, included usage already consumed remains deducted from the revised allowance. If the change begins a new billing period, unused included usage from the previous period expires and the new period's allowance applies. Purchased recharges are retained.
Price changes and failed renewal
We will give at least 30 days' advance notice of an increase to an existing Studio subscription price. The increase will apply only at a renewal after that notice period and will not change the price of the current paid period. The Customer may cancel before the affected renewal.
If a renewal payment fails, we may immediately suspend new speech generation and audio exports until payment is successfully processed.
6 Fees taxes and real time APIs
Applicable fees and usage allowances are stated in the relevant purchase details, quotation or order. Voice creation fees and campaign licence fees are separate from subscription and usage charges.
Changing its mind does not, by itself, entitle the Customer to a refund of purchased recharges, voice creation fees or campaign licence fees.
Fees exclude applicable sales taxes, value-added taxes and similar transaction taxes. Taxes that we are required to collect will be added to the applicable charges.
The billing method, usage limits and fees for real-time speech APIs are set out in the applicable agreed quotation or order. The Studio export-based usage rules in Section 4 apply to Studio.
The Customer may report a suspected incorrect or duplicate monetary charge by email to Legal@ramsaspeech.ai. We will review and correct confirmed billing errors, including returning amounts incorrectly charged. The cancellation and change-of-mind provisions do not prevent those corrections.
7 Rights to use generated audio
The Customer may use audio generated through paid Services for permitted commercial purposes, subject to these Terms, the applicable licence, payment of the applicable fees and the required rights and permissions.
The Customer may continue using previously generated paid audio after its subscription or access to the Services ends. Continued use remains subject to the conditions under which those rights were granted, including the applicable campaign licensing and voice-authorization provisions.
A later revision to these Terms will not, by itself, reduce or revoke usage rights already granted for paid generated audio, except where required by applicable law. Those rights remain subject to the conditions under which they were granted, including applicable campaign restrictions and voice permissions.
The Customer's audio-use rights do not transfer ownership of our AI models or any underlying rights belonging to a speaker or another third party.
Trial audio remains subject to Section 3. Public Website recordings and voice samples are subject to Section 14.
8 Campaign licensing
A Campaign is an identified marketing initiative, including its related scripts and versions. A distinct marketing initiative requires a separate campaign licence.
Each Campaign using audio generated through the Services requires a separate campaign licence, regardless of whether a standard voice or a custom voice is used. The annual campaign licence fee is separate from subscription, usage and voice creation fees.
A campaign licence lasts for 12 months from payment. It does not renew automatically. The Customer may renew it by paying the applicable renewal fee.
Audio already covered by a campaign licence may continue to be used in that same Campaign after the licence expires. Producing new or revised audio through the Services for that Campaign after expiry requires renewal of the campaign licence. Applicable subscription and usage requirements also apply to that new production.
A licence for one Campaign does not cover another Campaign.
We reserve the right to review relevant scripts, text, sanitized text or transcripts to check compliance with campaign licensing restrictions.
9 Custom voices
Reference samples and additional work
The recordings supplied by the Customer are the reference for the custom voice's style, pace, tone and delivery. The Customer must provide samples representative of the voice it wants created.
Requests for a different style, pace, tone or delivery may require additional voice creation work. Any additional scope and fees must be agreed before that work proceeds.
Voice and recording permissions
By providing recordings or requesting voice cloning, the Customer represents that it has obtained and will maintain all rights and authorizations needed for us to use the recordings, clone the voice and provide the requested Services.
Those authorizations must cover the relevant speaker's voice and identity, AI-generated speech using that voice, the creation of new spoken content and the Customer's intended uses for the applicable duration.
The Customer must provide evidence of the required authorization whenever we request it.
If the Customer lacks the required authorization or fails to provide evidence when requested, we may take one or more reasonably appropriate actions, including refusing or suspending voice creation, restricting or disabling use of the affected voice, or deleting the affected custom voice.
Exclusivity ownership and access
A custom voice created for the Customer is exclusive to that organization. We will not make that custom voice available for use by another organization, including while the Customer's subscription is inactive.
We retain the intellectual property rights in the AI models we create, including custom voice models. This does not transfer to us the Customer's or a speaker's existing rights in the source recordings, voice or identity.
Use of a custom voice for new speech generation requires the applicable licence and an active applicable subscription. Continued use of previously generated paid audio is governed by Sections 7 and 8.
Custom voice retention
We will retain a custom voice model for at least six months after the applicable subscription becomes inactive, for possible reactivation. The associated source recordings are retained for as long as the custom voice model is retained.
After six months of inactivity, we reserve the right to delete the custom voice model and its associated source recordings without prior notice.
These retention provisions do not prevent earlier action under the voice-authorization provisions above or deletion required by law.
10 Customer content and AI training
The Customer retains its existing rights in scripts, text, recordings and other content it provides. The Customer permits us to process that content as necessary to provide the Services and carry out the voice-authorization and campaign-licensing checks described in these Terms.
We will not use the Customer's scripts, text, voice recordings or generated audio to train or fine-tune general, shared or other customers' AI models. Source recordings supplied for custom voice creation may be used to train the specific custom voice requested by that Customer.
11 Confidentiality
Confidential Information includes the Customer's nonpublic scripts, text, voice recordings and audio generated for the Customer, as well as our nonpublic technical and commercial information disclosed or made available in connection with the Services.
Each party must keep the other party's Confidential Information confidential, use it only for purposes permitted under these Terms, and use at least reasonable care to protect it.
Access by employees, contractors, advisers and service providers must be limited to those who need the information for those permitted purposes and who are bound by confidentiality obligations.
The confidentiality obligations do not apply to information that the receiving party can demonstrate:
- Was already lawfully known to it without a confidentiality obligation.
- Is or becomes publicly available without a breach of confidentiality.
- Was lawfully received from another source without a confidentiality restriction.
- Was independently developed without using the other party's Confidential Information.
If a party is required by law or binding legal process to disclose the other party's Confidential Information, it may disclose only what is required. Where legally permitted and reasonably practicable, that party must notify the other party in advance of the disclosure.
These confidentiality obligations continue after cancellation or termination of the Services for as long as the relevant information remains confidential.
12 Acceptable use and prohibited activities
The Website, Services and generated audio must not be used for unlawful or fraudulent activity, scams, unauthorized voice cloning or use, deceptive impersonation of a person or organization, or infringement of intellectual property, privacy, publicity or other legal rights.
Users must not obtain unauthorized access to accounts or systems or circumvent or interfere with security, usage, metering or billing controls.
The Services and generated audio must not be used for activities or Campaigns involving the following, including work performed for the Customer's clients:
- Operating or promoting online or physical casinos, gambling or betting.
- Producing, distributing or promoting adult entertainment or sexually explicit services.
- Debt collection activities that create legal, compliance or reputational risk.
- Promoting or selling illegal, counterfeit or unapproved drugs or supplements.
- Selling or distributing firearms, ammunition or related accessories.
- Deceptive, unlawful or ethically problematic pyramid or multi-level marketing schemes.
- Manufacturing, selling, distributing or promoting tobacco, e-cigarettes or vaping products.
These activity and Campaign restrictions concern use of the Services and generated audio; they do not prohibit an organization from viewing the public Website.
13 Customer review and API integrations
The Customer must review and approve Studio audio before publishing, distributing or using it in a Campaign, including checking pronunciation, names, numbers and the intended message.
For real-time speech APIs, the Customer must test its integration before deployment and implement appropriate controls over input text and the use of speech generated through that integration.
14 Website audio and intellectual property
Recordings and voice samples on the public Website are provided for listening and evaluation only. Republishing, redistributing or using those recordings or samples commercially requires our prior written permission.
NextGen Speech AI, LLC retains its intellectual property rights in the Website and Services, including its software, technology, content and branding. Any third-party materials remain the property of their respective owners.
This does not change the Customer's rights in its supplied content or its rights to use generated audio under these Terms.
15 Availability support and service changes
Any uptime guarantee or guaranteed support response time applies only if expressly agreed in writing between us and the Customer. Any such commitment is governed by the applicable written agreement.
We may temporarily interrupt the Website or Services for maintenance, updates or security work. We will give advance notice of planned interruptions where reasonably practicable.
We may update or modify the features of the Services. We will give the Customer reasonable advance notice of a change that materially reduces the functionality of a paid Service used by the Customer.
Such a change does not, by itself, give the Customer a special right under these Terms to end a paid subscription early or obtain a refund of subscription fees.
16 Studio storage and content after cancellation
Studio audio storage
We manage each organization's audio storage settings. Turning off storage initiates deletion of saved generated audio and associated scripts. Future exports are delivered by email and are unavailable for later playback or download in Studio. Turning storage back on does not restore deleted content.
Studio content after cancellation
Once cancellation of the Customer's Studio subscription takes effect at the end of the current paid billing period, we do not guarantee continued retention or availability of saved Studio scripts, project drafts or generated audio files.
We reserve the right to delete that content at any time after that date, without prior notice.
Retention of custom voice models and their associated source recordings is governed by Section 9.
17 Suspension termination and service closure
Suspension and termination for misuse
If we have reasonable grounds to suspect a breach of the acceptable-use restrictions or the restrictions on prohibited activities and Campaigns, we may immediately suspend the affected Services or account while we investigate.
If the investigation confirms a serious or repeated breach, we may immediately terminate the affected Services or account.
If we terminate the Customer's account following such an investigation confirming a serious or repeated breach, unused purchased recharges remaining in that account will be forfeited. This is an express exception to the rule that purchased recharges do not expire.
Termination on this basis does not, by itself, entitle the Customer to a refund of subscription, campaign licence or voice creation fees already paid.
Company termination and permanent service closure
The Company may terminate the Customer's access to an affected Service or permanently discontinue a Service for business reasons by giving the Customer Admin at least 30 days' advance notice by email. A shorter notice period applies only to the extent required by applicable law. The notice will identify the affected Service and the effective termination or discontinuation date. The ordinary subscription, usage and access rules continue during the notice period.
Where the Company terminates or discontinues a Service under this paragraph, the Company will refund prepaid subscription fees attributable to the period after the effective termination or discontinuation date, calculated on a pro rata basis by time, and the amounts paid for unused purchased recharges that the Customer can no longer use because of that termination or discontinuation.
Termination or discontinuation does not, by itself, entitle the Customer to a refund for completed voice-creation work or campaign licence rights that remain available for use. The Customer's rights to continue using previously generated paid audio remain subject to Sections 7 and 8. The custom-voice and source-recording retention provisions in Section 9 continue to apply.
Access to the affected Service ends on the effective termination or discontinuation date. No continued retention or availability of saved Studio scripts, project drafts or generated audio files is guaranteed after that date, and we may delete that content without prior notice. This does not change the separate custom-voice and source-recording provisions in Section 9.
18 Names logos and publicity
The Customer grants us permission to use its organization name and logo on the Ramsa Speech Website and in our marketing materials to identify it as a customer, without separate approval for each use.
For clients on whose behalf the Customer uses the Services, this permission also covers those clients' names and logos, but only to the extent the Customer is authorized to grant that permission. Our use must accurately describe the relationship and must not imply an endorsement, sponsorship or direct contractual relationship that does not exist.
Publishing audio supplied by or generated for the Customer or its clients, or publishing a testimonial or case study about them, requires prior written approval from the relevant organization or its authorized representative.
The Customer may withdraw name-and-logo permission for itself or a covered client by written notice. Within a reasonable period after receiving the notice, we will stop new uses and remove the relevant name and logo from the Ramsa Speech Website and digital marketing materials under our control. We are not required to recall materials distributed before that notice.
19 Voice permission indemnity
The Customer will indemnify the Company against third-party liabilities and reasonable defense costs, including reasonable attorneys' fees, to the extent caused by the Customer's breach of its obligations concerning voice and source-recording rights and permissions under Section 9.
The Company will promptly notify the Customer of a claim covered by this indemnity and reasonably cooperate with its defense. The Customer must arrange and pay for the defense using lawyers reasonably acceptable to the Company.
The Customer must obtain the Company's prior written consent to any settlement that admits wrongdoing by the Company, imposes obligations on the Company or does not fully release the Company from the claim.
If the Customer fails to provide the required defense, the Company may arrange its own defense and recover the reasonable costs covered by this indemnity.
The Customer's obligations under this indemnity are not subject to a contractual monetary cap. The limits on the Company's liability in Section 20 do not limit this indemnity.
20 Warranties and limits of liability
Service warranties
Except for the express commitments made in these Terms or a separate written agreement, and to the extent permitted by applicable law, NextGen Speech AI, LLC does not warrant that the Website or Services will be uninterrupted or error-free, or that generated audio will be free from pronunciation, pacing or other generation errors.
Excluded damages
To the extent permitted by applicable law and subject to the exceptions stated in this Section, NextGen Speech AI, LLC will not be liable for indirect or consequential damages arising out of or relating to the Website or Services.
Company liability cap
Subject to the exceptions stated in this Section and to the extent permitted by applicable law, the Company's total aggregate liability arising out of or relating to these Terms will not exceed the fees paid by the Customer under these Terms during the 12 months immediately preceding the event giving rise to the claim.
If no fees have been paid under these Terms during the relevant 12-month period, the Company's aggregate liability is zero, except to the extent that applicable law does not permit that exclusion. This includes free trial and Website-only use where no such fees have been paid.
The liability cap does not reduce the usage corrections expressly required by Section 4, the repayment of confirmed billing errors under Section 6 or the refunds expressly due under Section 17.
Liability that cannot be limited
Nothing in these Terms excludes or limits liability to the extent that such liability cannot lawfully be excluded or limited under applicable law.
21 Privacy and data protection
Our Privacy Policy at https://ramsaspeech.ai/privacy explains our handling of personal information within the scope stated in that policy. Information about cookies and similar technologies on the public Website is available at https://ramsaspeech.ai/cookies.
The permitted-use, confidentiality, AI-training and retention commitments in Sections 9, 10, 11 and 16 apply to Customer content supplied or generated through the Services, including where that content contains personal information. A privacy notice does not expand our rights to use Customer content or override those commitments.
Each party must comply with the privacy and data-protection laws applicable to its processing under these Terms. Any separate data-processing agreement accepted by both parties governs the processing it covers and takes priority over these Terms to the extent of a conflict concerning that processing. Privacy questions and requests may be sent to Legal@ramsaspeech.ai.
22 Governing law and disputes
These Terms and any dispute arising out of or relating to these Terms, the Website or the Services are governed by the laws of the State of Delaware, excluding conflict-of-laws rules that would require the application of another jurisdiction's laws. This provision does not exclude any mandatory law that applies regardless of this choice.
Subject to mandatory applicable law, any dispute between the parties arising out of or relating to these Terms, the Website or the Services must be brought exclusively in the state or federal courts of competent jurisdiction located in Delaware. Each party submits to the jurisdiction of those courts. Proceedings to recognize or enforce a resulting judgment may be brought in any court of competent jurisdiction.
23 Notices changes to these Terms and general provisions
Notices
Formal contractual notices and complaints concerning voice rights may be sent to the Company by email at Legal@ramsaspeech.ai.
The Company may send notices under these Terms by email to the Customer Admin designated by the Customer, using the email address provided by the Customer. The Customer is responsible for keeping that contact information current.
Notice of material changes
We will notify the Customer Admin by email at least 30 days before the proposed effective date of any material changes to these Terms, except where a shorter notice period is required by law.
The notice will explain the material changes, provide access to the revised Terms and identify when they will apply. It will explain that continued use of the applicable Services after the revised Terms take effect constitutes acceptance of those Terms.
Existing paid Studio subscriptions
For an existing paid Studio subscription, material changes to these Terms take effect at the first renewal occurring at least 30 days after the email notice, unless an earlier change is required by law.
If the Customer does not agree to the revised Terms, it may reject them by cancelling the affected subscription before that renewal. Cancellation takes effect in accordance with Section 5. Continuing to use Studio after the revised Terms take effect constitutes acceptance of those Terms.
API arrangements without a fixed term
For an API arrangement without a fixed paid term or renewal date, material changes apply on the effective date specified in the email notice, which will be at least 30 days after that notice unless an earlier change is required by law. Continued use of the API after that effective date constitutes acceptance of the revised Terms.
The protection for previously granted paid audio rights in Section 7 applies to later revisions of these Terms.
Other fixed paid terms and free accounts
For a Service supplied for a fixed paid term other than Studio, material changes apply at the start of the next renewal or agreed extension beginning at least 30 days after the email notice, unless an earlier change is required by law. If there is no renewal or extension, the current fixed paid term remains governed by the version accepted for that term. An applicable written agreement may expressly provide otherwise.
For a trial or other free organizational account, material changes apply on the notified effective date, at least 30 days after the email notice unless an earlier change is required by law. Continued use after that date constitutes acceptance. The Customer may stop using the affected Services if it does not agree.
Website use and clarifications
For Website-only use, we will provide notice of material changes on the Website at least 30 days before they take effect, unless an earlier change is required by law. Continued use after the effective date following notice constitutes acceptance of the revised provisions applicable to Website use.
Corrections or clarifications that do not materially change either party's rights or obligations may apply prospectively when posted. No revision overrides the protection for previously granted paid audio rights in Section 7.
Quotations orders and transfers
Where a written quotation or order accepted by both the Company and the Customer expressly changes a provision of these Terms, the agreed change takes priority for the Services covered by that quotation or order. All other provisions of these Terms continue to apply.
The Customer must obtain the Company's prior written consent before transferring this agreement or its account to another organization.
The Company may transfer this agreement as part of a merger, reorganization or sale of the relevant business without separate Customer consent, provided that the new party assumes the Company's obligations under this agreement. The Company will notify the Customer Admin of the transfer by email.
Severability
If a court finds any provision of these Terms invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by applicable law.
Preservation of rights
Subject to applicable law, neither party's failure or delay in enforcing a right under these Terms will, by itself, constitute a waiver of that right.
Entire agreement and separate agreements
These Terms, together with the applicable quotations, orders and other written agreements accepted by both parties for the Website or Services, constitute the entire agreement for their subject matter and supersede prior discussions and understandings about that subject matter. The priority of quotations and orders is governed by the rule above. Any other separate written agreement that expressly provides different terms for specified Services or obligations takes priority for that subject matter to the extent of a conflict. Managed production and dedicated deployments remain governed by their separate agreements. These priority rules do not make a document binding unless it has been accepted by both parties.
Provisions that continue after termination
Ending a subscription, access to a Service or this agreement does not affect rights or obligations that accrued before it ended. Provisions concerning continuing rights to use generated audio, campaign restrictions, voice permissions, custom-voice exclusivity and ownership, retention, restrictions on AI training, confidentiality, intellectual property, publicity permissions and their withdrawal, voice-permission indemnity, limits of liability, payment corrections and refunds, governing law and disputes continue to the extent needed to give effect to their stated purpose. Any stated time limit or other condition continues to apply.